Privacy Policy — Acclancer

This Privacy Policy explains how Acclancer ("we", "us") collects, uses and protects personal data when you use our websites and the Acclancer Books and Acclancer VAT services.

1. Data we collect

Account data — name, email, company details you provide at signup.
Business records — invoices, bills, bank statements and other documents you upload, and the accounting data extracted from them.
Usage data — log and device information used to operate and secure the Services.
Payment data — handled by our merchant of record, Paddle.com; we do not store your card details.

2. How we use data

We use data to provide and improve the Services: extracting accounting entries from your documents (including AI-assisted processing), preparing VAT computations, sending the emails you request (invoices, reminders, support replies), and securing the platform. We do not sell your personal data and we do not use your business records to advertise to you.

3. Document storage choices

You choose where document originals are stored: your device, your Google Drive, your OneDrive, or Acclancer cloud. With bring-your-own storage, originals remain in your chosen storage; Acclancer keeps extracted data and references.

4. Processors we use

We use a small number of service providers to run Acclancer: cloud infrastructure and database hosting (Supabase), AI document processing (Google Gemini and/or Anthropic Claude APIs), payments (Paddle as merchant of record), and email delivery. Each processes data only as needed to provide their function.

5. Security

Data is encrypted in transit and at rest. Access is restricted by row-level security so each company's data is isolated. Credentials you store (e.g., EmaraTax) are encrypted.

6. Retention and your rights

We retain your data while your account is active. You may export your data at any time, and request correction or deletion of personal data by contacting us. After account closure we delete or anonymise data within a reasonable period, except records we must keep by law.

7. Cookies

We use essential cookies for sign-in and session security, and basic analytics to understand site usage. We do not use advertising cookies.

8. Contact

Privacy questions or requests: contact us.